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From: vidhushi.mohabeer@mailcadpro.co.uk
To: info@otec.edu.gh
Cc: Director <director@qaqf.co.uk>, Arvindharris
 <arvindharris@novahorizongroup.com>, Jehan Rasul
 <jehan.rasul@mailcadpro.co.uk>, Anita Baffoe
 <anita.baffoe@mailcadpro.co.uk>, Imran Muhammad <imran.muhammad@qaqf.co.uk>,
 Taamya Sharpley <taamya.sharpley@mailcadpro.co.uk>, Rohil
 <rohil.chutterpaul@bbi-hub.co.uk>
Subject: Urgent: Data Recovery Assistance Required Following CADPRO Software
 Update
Message-ID: <5da1e9a7bcbdb37934df40d45c0faa18@mailcadpro.co.uk>
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Date: Fri, 14 Mar 2025 14:31:35 +0000 (UTC)
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 Content preview:  Dear Sir/Madam, I hope this message finds you well. First
   and foremost, please accept our sincerest apologies for the unexpected data
    loss incident. We deeply regret the inconvenience this has caused and appreciate
    y [...] 
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--=_5fc5a8cc8619f7196e8e91dca28d1ec1
Content-Transfer-Encoding: 7bit
Content-Type: text/plain; charset=US-ASCII;
 format=flowed

Dear Sir/Madam,

I hope this message finds you well. First and foremost, please accept 
our sincerest apologies for the unexpected data loss incident. We deeply 
regret the inconvenience this has caused and appreciate your 
understanding as we work to resolve the issue.

What Happened:
Last night, a minor update to the CADPRO software led to an unforeseen 
technical issue. While our senior developer addressed the problem, an 
error occurred during the backup process, causing the system to 
automatically revert to a previous data version. This appears to have 
been triggered by either human error during the restoration or an 
unforeseen server-side complication.

Current Status:

	*

Data up to March 4, 2025, has been fully recovered.
	*

Unfortunately, records logged between March 5, 2025, and March 13, 2025, 
are currently missing from our system.

How You Can Help:
To restore the missing data swiftly, could you kindly share any records 
from the affected dates (March 5-13, 2025) in an uploadable format such 
as Excel (.xlsx/.csv) or another database-compatible file? This will 
allow us to reintegrate the information seamlessly.

We recognise the urgency of this request and are committed to ensuring 
no further disruptions occur. Please let us know if you require 
additional support or clarification.

Thank you for your patience, cooperation, and continued partnership. We 
value your trust and are taking steps to prevent such incidents in the 
future.

Looking forward to your prompt response.

Best regards,

Vidhushi & CADPRO Team
--=_5fc5a8cc8619f7196e8e91dca28d1ec1
Content-Transfer-Encoding: quoted-printable
Content-Type: text/html; charset=UTF-8

<html><head><meta http-equiv=3D"Content-Type" content=3D"text/html; charset=
=3DUTF-8" /></head><body style=3D'font-size: 10pt; font-family: Verdana,Gen=
eva,sans-serif'>
<div style=3D"font-size: 10pt; font-family: Verdana,Geneva,sans-serif;">
<div style=3D"font-size: 10pt; font-family: Verdana,Geneva,sans-serif;">
<div style=3D"font-size: 10pt; font-family: Verdana,Geneva,sans-serif;">
<p style=3D"color: #404040; font-size: 16.002px; font-family: Inter, system=
-ui, -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, 'Noto Sans', Ub=
untu, Cantarell, 'Helvetica Neue', Oxygen, 'Open Sans', sans-serif; backgro=
und-color: #ffffff;">Dear Sir/Madam,</p>
<p style=3D"color: #404040; font-size: 16.002px; font-family: Inter, system=
-ui, -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, 'Noto Sans', Ub=
untu, Cantarell, 'Helvetica Neue', Oxygen, 'Open Sans', sans-serif; backgro=
und-color: #ffffff;">I hope this message finds you well. First and foremost=
, please accept our sincerest apologies for the unexpected data loss incide=
nt. We deeply regret the inconvenience this has caused and appreciate your =
understanding as we work to resolve the issue.</p>
<p style=3D"color: #404040; font-size: 16.002px; font-family: Inter, system=
-ui, -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, 'Noto Sans', Ub=
untu, Cantarell, 'Helvetica Neue', Oxygen, 'Open Sans', sans-serif; backgro=
und-color: #ffffff;"><strong style=3D"font-weight: bolder;">What Happened:<=
/strong><br />Last night, a minor update to the CADPRO software led to an u=
nforeseen technical issue. While our senior developer addressed the problem=
, an error occurred during the backup process, causing the system to automa=
tically revert to a previous data version. This appears to have been trigge=
red by either human error during the restoration or an unforeseen server-si=
de complication.</p>
<p style=3D"color: #404040; font-size: 16.002px; font-family: Inter, system=
-ui, -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, 'Noto Sans', Ub=
untu, Cantarell, 'Helvetica Neue', Oxygen, 'Open Sans', sans-serif; backgro=
und-color: #ffffff;"><strong style=3D"font-weight: bolder;">Current Status:=
</strong></p>
<ul style=3D"color: #404040; font-size: 16.002px; font-family: Inter, syste=
m-ui, -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, 'Noto Sans', U=
buntu, Cantarell, 'Helvetica Neue', Oxygen, 'Open Sans', sans-serif; backgr=
ound-color: #ffffff;">
<li>
<p>Data up to<span class=3D"v1v1v1v1v1v1gmail-Apple-converted-space">&nbsp;=
</span><strong style=3D"font-weight: bolder;">March 4, 2025</strong>, has b=
een fully recovered.</p>
</li>
<li>
<p>Unfortunately, records logged between<span class=3D"v1v1v1v1v1v1gmail-Ap=
ple-converted-space">&nbsp;</span><strong style=3D"font-weight: bolder;">Ma=
rch 5, 2025</strong>, and<span class=3D"v1v1v1v1v1v1gmail-Apple-converted-s=
pace">&nbsp;</span><strong style=3D"font-weight: bolder;">March 13, 2025</s=
trong>, are currently missing from our system.</p>
</li>
</ul>
<p style=3D"color: #404040; font-size: 16.002px; font-family: Inter, system=
-ui, -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, 'Noto Sans', Ub=
untu, Cantarell, 'Helvetica Neue', Oxygen, 'Open Sans', sans-serif; backgro=
und-color: #ffffff;"><strong style=3D"font-weight: bolder;">How You Can Hel=
p:</strong><br />To restore the missing data swiftly, could you kindly shar=
e any records from the affected dates (March 5&ndash;13, 2025) in an upload=
able format such as<span class=3D"v1v1v1v1v1v1gmail-Apple-converted-space">=
&nbsp;</span><strong style=3D"font-weight: bolder;">Excel (.xlsx/.csv)</str=
ong><span class=3D"v1v1v1v1v1v1gmail-Apple-converted-space">&nbsp;</span>or=
 another database-compatible file? This will allow us to reintegrate the in=
formation seamlessly.</p>
<p style=3D"color: #404040; font-size: 16.002px; font-family: Inter, system=
-ui, -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, 'Noto Sans', Ub=
untu, Cantarell, 'Helvetica Neue', Oxygen, 'Open Sans', sans-serif; backgro=
und-color: #ffffff;">We recognise the urgency of this request and are commi=
tted to ensuring no further disruptions occur. Please let us know if you re=
quire additional support or clarification.</p>
<p style=3D"color: #404040; font-size: 16.002px; font-family: Inter, system=
-ui, -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, 'Noto Sans', Ub=
untu, Cantarell, 'Helvetica Neue', Oxygen, 'Open Sans', sans-serif; backgro=
und-color: #ffffff;">Thank you for your patience, cooperation, and continue=
d partnership. We value your trust and are taking steps to prevent such inc=
idents in the future.</p>
<p style=3D"color: #404040; font-size: 16.002px; font-family: Inter, system=
-ui, -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, 'Noto Sans', Ub=
untu, Cantarell, 'Helvetica Neue', Oxygen, 'Open Sans', sans-serif; backgro=
und-color: #ffffff;">Looking forward to your prompt response.</p>
<p style=3D"color: #404040; font-size: 16.002px; font-family: Inter, system=
-ui, -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, 'Noto Sans', Ub=
untu, Cantarell, 'Helvetica Neue', Oxygen, 'Open Sans', sans-serif; backgro=
und-color: #ffffff;">Best regards,</p>
<p style=3D"color: #404040; font-size: 16.002px; font-family: Inter, system=
-ui, -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, 'Noto Sans', Ub=
untu, Cantarell, 'Helvetica Neue', Oxygen, 'Open Sans', sans-serif; backgro=
und-color: #ffffff;">Vidhushi &amp; CADPRO Team</p>
<div id=3D"v1v1v1_rc_sig"></div>
</div>
</div>
</div>
</body></html>

--=_5fc5a8cc8619f7196e8e91dca28d1ec1--

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